FAQs

MasterMovers is currently operating within Metro Manila. For courier and logistics expansion, it is still under development.

MasterMovers operates Monday to Friday from 8 am to 5 pm, kindly ensuring that all inquiries and calls are conducted within these hours for efficient service.

Yes, there will be a delivery cut-off time to ensure our Ka-Master Riders have enough time to deliver orders without feeling pressured or stressed.

MasterMovers prohibits the delivery of the following:

• Living or Dead Creatures such as people, pets/animals or fish seedlings
• Prohibited Items such as illegal drugs, weapons, firearms, and ammunition
• Certainly:
• All types of gases, whether hazardous, flammable, or toxic.
• Explosive materials or items.
• Any form of flammable substance, whether liquid, solid, or gas.
• All types of radioactive materials.
• Any corrosive materials.
• Perishable goods in any form.
• All tobacco and cigarette products.
• Prescription drugs are prohibited unless authorized by the medical store for dispensing.
• High Valued item exceeding (₱2000), such as jewelry or any valuable item or documents not limited to jewelry and the like
• Items that are fragile, liquid, perishable, and prone to spoilage or melting, such as but not limited to baked goods, glassware, home appliances, computers, electronics, shampoo, watches, etc.
• Any forms of Negative Propaganda
• Items prohibited by Philippine laws, statutes, or regulations.

As you place your order you are gonna be presented with a selection of available next-day delivery time slots, such as “10:00 AM – 1:00 PM,” “1:00 PM – 4:00 PM,” or “4:00 PM – 7:00 PM” allowing you to choose a window that best fits your schedule.