top of page
Privacy Policy
Last Updated June 20,2024
1. INTRODUCTION

MasterMovers Group Corporation (“MMGC”, “we”, “our”, “us”) is dedicated to protecting your personal data (“data”) and respecting your privacy. This Privacy Policy explains how MMGC and its affiliates collect, store, and utilize the personal data you provide, and it outlines your rights regarding this data and how you can exercise them.

At MMGC, we prioritize the security and confidentiality of your personal information, whether you are a merchant, rider, merchant’s customer, or visitor to our website. We adhere strictly to data protection standards in compliance with applicable laws and regulations.
 

This Privacy Policy applies to all interactions with MMGC, including but not limited to:

  • Using our website and online services.

  • Registering as a Ka-master merchant (merchant) or Ka-master rider.

  • Participating in surveys, marketing promotions, or events.

  • Communicating with our customer service team.
     

By engaging with us in any of these ways, you consent to the collection, storage, and use of your personal data as described in this policy. We strongly encourage you to thoroughly read and understand this Privacy Policy before using our services or website. Understanding our privacy practices is essential for making informed decisions about your interactions with MMGC

If you have any questions or concerns about this policy, please contact us using the details provided in the "Contact Us" section below.

Your continued use of our services or website signifies your acceptance of this Privacy Policy and any updates we may make. We reserve the right to update this policy periodically to reflect changes in our practices, legal requirements, or other factors. We will notify you of any significant changes and, where necessary, obtain your consent for such changes.

2.  WHAT PERSONAL DATA DO WE COLLECT

We collect various types of data depending on your interaction with MMGC:
 

From Merchants:

  • Name

  • Email Address

  • Contact Number

  • Home Address/Store Address/Geolocation

  • Payment and Banking Information

  • Profile information (e.g., profile pictures, saved addresses, preferred language, feedback, ratings, compliments, and order details)

  • Website usage data and other relevant information

  • Any other data freely entered by the user in notes when using our service
     

From Merchant’s Customers:

  • Name

  • Contact Details

  • Delivery Address

  • Item for delivery

  • Valuation of the Item for delivery
     

From Riders:

  • Name

  • Phone Numbers

  • Email Address

  • Home Address

  • Geolocation

  • Driver’s License identification number and expiry date

  • Vehicle Information

  • Copy of their identity cards, including expiry dates and photos of their ID cards

  • Date of Birth
     

From Website Visitors:

  • Usage data of our website

 

We collect only necessary personal data to provide our services and enhance your experience. We do not collect unnecessary or excessive personal data.

3.  HOW DO WE COLLECT YOUR PERSONAL DATA

We may request your personal data in the following circumstances:

  • When you log in to our website.

  • When you register as a merchant or rider and use our services.

  • When you participate in events or activities, such as customer survey feedback, marketing promotions, or newsletters.

  • When customer details are provided to us by merchants.

4.  WHY DO WE COLLECT YOUR PERSONAL DATA

MMGC collects your personal data for the following purposes:

  • To fulfill our service obligations to you, including delivery services.

  • To send you important notifications or updates.

  • To send you marketing offers and promotions.

  • To MMGC employees who need access to the data to perform their job duties.

  • To comply with legal obligations, respond to lawful requests, and protect the rights and safety of our company, users, and the public.

 

Failure to provide requested data may inhibit our ability to fully deliver our services or respond to your inquiries (e.g., inability to provide delivery services without a pick-up and delivery address).

5.  PERSONAL DATA CATEGORIES AND RETENTION PERIODS

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and in compliance with legal, accounting, or regulatory obligations. Specific retention periods are as follows:

 

Merchants and Customers:

Personal data such as names, contact details, addresses, and transaction history will be retained for the duration of the business relationship and for a period thereafter as required for legal, accounting, or regulatory purposes.

 

Riders:

Personal data including names, contact information, driver’s license details, and vehicle information will be retained for as long as they are active riders with MMGC and for a period thereafter as necessary for legal or regulatory purposes.

 

Visitors:

Usage data collected through cookies and IP addresses will be retained in accordance with our cookie policy and applicable laws.

6.  PERSONAL DATA SECURITY

We are committed to safeguarding your personal data and have implemented stringent security measures to prevent unauthorized access, disclosure, alteration, or destruction of your information. These measures include physical, technical, and administrative protocols to protect your data at every stage of its lifecycle. Your information is stored securely and accessed only by authorized personnel who require access for specific job functions. We conduct regular audits and monitoring to ensure ongoing compliance with our security policies and promptly address any potential vulnerabilities.

7.  YOUR RIGHTS

All your personal data will be treated with utmost privacy, and your legal rights will be fully respected. Please note that data protection laws vary by jurisdiction, and not all protections may apply universally. You have the right to:

  • Access and obtain information about how we process your personal data.

  • Request corrections if your personal data is inaccurate or incomplete.

  • Request deletion, blocking, or anonymization of your personal data in certain situations, subject to legal retention requirements.

  • Receive your personal data in a structured, commonly used, and machine-readable format, and request its transfer to a third party, applicable only to data you have provided.

  • Withdraw consent for processing your personal data, although we may still process your data if legally permitted.

  • Be informed about the option to refuse consent and the consequences of such refusal when consent is the legal basis for processing.

  • Object to or request restrictions on our processing of your personal data in certain circumstances, although we may still process your data if legally entitled to do so.

  • Request a history of the personal data we have collected about you.

  • Not be subject to decisions based solely on automated processing.

  • Lodge a complaint with the relevant authority if you believe your rights have been infringed.
     

To exercise your legal rights, please contact us using the details provided in the "Contact Us" section below.

8.  COOKIE POLICY

Cookies are small text files stored on your device (computer or mobile) when you visit a website. They help websites work efficiently, enhance user experience, and provide anonymous tracking data for website analysis. We may update this Cookie Policy to reflect changes in our practices or legal requirements. Please review periodically for updates.
 

Types of Cookies We Use

  • Essential Cookies: Necessary for core website functionalities such as security and accessibility.

  • Analytics Cookies: Allow us to anonymously analyze website usage to improve performance.

  • Functionality Cookies: Remember your preferences to provide enhanced features like language settings.

  • Advertising Cookies: Deliver ads relevant to your interests and measure ad effectiveness.
     

Managing Cookies

You can manage cookies through browser settings or third-party tools. Note that disabling cookies may affect website functionality and user experience.

  • Browser Settings: Adjust cookie preferences in your browser's settings menu.

  • Third-Party Tools: Opt-out of certain cookies via third-party settings or online platforms offering cookie management tools.

9.  CHILDREN'S POLICY

MMGC does not knowingly collect personal information from children under 18 without verifiable parental consent. If an inadvertent collection occurs, we promptly delete such information. Any collected personal information from children is used solely for internal purposes and is protected through stringent security measures.

Parents can review, delete, or refuse further collection of their child's personal information by contacting us using the details provided in the "Contact Us" section below.

10. CHANGES TO MMGC PRIVACY POLICY

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other factors. We encourage you to review this policy periodically for updates. We will notify you of significant changes through appropriate means, such as by posting a notice on our website or by contacting you directly. Where required by law, we will obtain your consent for material updates.

MMGC reserves the right to update its Privacy Policy in response to evolving legal, technical, or business regulations imposed by governmental authorities. We will implement appropriate measures to notify you of changes and obtain your consent for material updates as required by applicable laws.

The date of the most recent update to the Privacy Policy is indicated above. Your continued use of our website and services signifies your acceptance of any changes or updates to this Privacy Policy. If you do not consent to modifications made by MMGC, we may be unable to provide you with access to our website and services.

11. HOW TO CONTACT US

For complaints or concerns regarding your personal data or MMGC’s Privacy Policy, contact us at:

For complaints or concerns about your parcels or our services, contact us at:

bottom of page